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SILVER PLAN
JVE Technologies Supplemental Service Plan (Reactive)
JVE Technologies, as the dealer and on-site service provider for the manufacturer's Extended Coverage Service Package, offers a supplemental service plan designed to limit the customer's financial risk with regards to repairs and maintenance on computers sold by JVE.
This supplemental service plan runs concurrent with and is contingent on the manufacturer's Extended Coverage Service Package being in force.
The Reactive Plan "fills the gaps" between the coverage provided through the manufacturer's extended coverage Service Package and the costs (primarily technician labor) that must be borne by the customer.
What Is Covered
- Labor associated with the removal and replacement of any failed hardware component, whether or not that component is covered by the manufacturer's warranty.
- Labor required reinstalling the windows operating system, if the hard disk drive is replaced.
- Labor required restoring any and all data files that are contained on the client's backup media.
- Technician time required to reconfigure the workstation for network and Internet connectivity.
- Time required contacting the manufacturer, securing the Return Authorization, package and shipping the failed component.
What Is NOT Covered
- Shipping charges.
- Packaging materials
- Other out-of-pocket costs related to the securing of the Return Authorization.
- The cost of replacement components that are excluded from the manufacturer's warrant/coverage, whether due to expiration of the manufacturer's warranty, neglect external damage as the result of electrical issues, or any other provision of the the manufacturers extended warranty.
- Lost data.
- Reinstallation of software for which the customer does not have the original software media and/or license.
- Any external devices that are not considered to e part of the computer, such as battery backup units, cable modems, printers, scanners, etc.
The cost of this plan is $175.00 per year per workstation, and $325.00 per year per file server, payable annually.
