SERVICES

JVE Technologies provides a full range of technical support services and service plans scaled to meet your business needs and budget. All services are provided by qualified and certified technicians.

Direct services include:	Services through strategic alliances:
proactive preventive maintenance plans software license compliance audits and plans on-sit hardware and software support and repairs on-line configuration/purchase of top value computers anti-virus, data backup and remote access solutions design, installation, setup of computer networks local and remote support of computer systems email and Internet connectivity	network data cabling data recovery electric power line testing and conditioning application software support and training data communications and Internet access laser printer maintenance and supplies web site design and hosting design/development of custom software solutions

Service Plans

Preventive maintenance is a key part to our customer service offerings. JVE Technologies offers four (4) service plans designed to meet your budget while providing optimal coverage for proper maintenance of your computer and network systems. The four plans are:

Each of these plans offer increasingly more extensive coverage with a focus on proactive services and response times. See related links for a detailed description of plan coverage. Below are standard and advanced services available on an on-demand basis.

On-Site Hardware and Software Support Services (Reactive)

JVE Technologies will dispatch a technician to service your computer and network system service needs whether they are urgent or of a non-critical nature. Our technicians will analyze your computer, network and/or application system problem, will offer cost-effective recommendations for problem solution, and will be prepared to implement the proposed solution in a timely manner.

Internet and E-Mail Setup Services

JVE Technologies has extensive experience with installation and support of various Internet services and E-Mail application systems, Our technicians will work with you and your Internet Service Provider (ISP) to install and/or update your Internet connectivity requirements including DSL, Cable, T1, Broadband and more. We will configure your E-Mail system, including Outlook, Outlook Express, Microsoft Exchange Server, Novell GroupWise, and Netscape Communicator.

Data Protection and Security

A businesses information and data is its lifeline. Protecting data against loss, providing disaster recovery solutions, preventing unauthorized access to your businesses vital information, and preventing data corruption from potential threats of viruses or intrusion are key focuses of our customer support. JVE Technologies offers several products and services including Symantec Norton AntiVirus protection, Veritas Backup and Disaster Recovery solutions, Firewall protection, developing VPN (Virtual Private Network) secure access to your network, applications and data, are among the many products and service offerings.

Local and Remote Administration Support Services

JVE Technologies offers computer and network systems administrative support services design to keep your systems operating at peak efficiency levels, thus improving business productivity. Whether on-site or remotely using secure remote access technologies, our certified technicians will provide performance tuning and administration services for all your computer and network systems. These services include insuring antivirus software systems are up-to-date, backup systems are running properly, all system security updates, service packs, and recommended update are applied, file system cleanup and maintenance procedures are implemented.